Terms & Conditions

Welcome to Maker & Merchant. This website is owned by Maker & Merchant and should you purchase our product you are subjected to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

Payment and order processing

We accept payment via the secure PayPal system worldwide. Please see PayPal’s website for their user agreement including security arrangements.
Maker & Merchant products are handmade and are sometimes produced to order. Special orders are put into production once we receive notification that payment has been received. Please allow one week for production and dispatch.
Although we do our best to keep product listings up to date, sometimes an item listed may be unavailable due to unforeseen demand or other special circumstances. If this happens, we will contact you within 48 hours to offer you a refund or a suitable alternative, or to discuss placing the item on back-order.

Prices

All prices are in Australian dollars. Online prices may be subject to change without notice, and may differ from prices available elsewhere.
International duties, taxes or charges levied on the package on arrival in your country, or any other fees or charges you may incur in relation to a foreign transaction, are your responsibility. If you require further information about your country’s taxes and duties, please contact your local customs or other relevant authorities directly.

Products, care and maintenance

We endeavour to display accurately the colour of our products that appear on the website. However, as the actual colours you see will depend on your monitor and/or printer, there is no guarantee that the display of any colour will exactly reflect the colour of the product on delivery.

Please note also that our products are constructed and printed or drawn by hand or utilising traditional methods. Irregularities in materials, fabrics or prints are characteristic of the manufacturing process, and are an integral part of the design. As such, there may be slight markings or variations in appearance (including in colour or finishing), which are technically unavoidable and/or intentional.
Our pieces may be shipped to you with care instructions, it is important you follow these instructions for the maintenance of your product. We do not offer refunds, replacement or free repair for goods that you damage by misuse, including by failure to follow care and maintenance instructions.

Privacy and security

We do not receive your credit card details for payments made through PayPal. We will not disclose or use for any secondary purpose personal information that you provide to us including your name, address, telephone number and email address.