All orders are shipped from Brisbane as standard parcels using Australia Post. Within Australia we charge a flat rate for shipping large items, cushions and quilts. All small items are shipped for free within Australia. Delivery time is usually within 3-7 working days within Australia. Internationally shipping is charged at a flat rate for all items. For International orders, please contact us for estimates on delivery time. Please note, we cannot guarantee delivery times. If your order does not arrive within a reasonable time please contact us by email.
When ordering large items, please ensure someone will be at the address or there is a safe place to leave the parcel (at your own risk). If the parcel needs to be redirected you may be charged a redelivery fee which is equal to the original amount paid.
Refunds, returns and exchanges
All items are thoroughly checked before sending and packaged with care. However, in the unlikely event that you receive an item that is faulty or damaged, please contact us by email to arrange a refund or replacement.